Returns and refunds
1. How to request a return
To request a return, please contact our customer service at:
Email: elvyadress@gmail.com
Please include the following in your message:
• Your order number
• The name of the product
• The reason for the return
Our team will guide you through the process and provide you with the necessary instructions if your request is approved.
2. Important information
Any return sent to an address other than the one provided by our customer service will not be accepted.
Please do not return an item without prior confirmation, otherwise your return may be refused.
3. Eligibility conditions for return
Returns are accepted for eligible items purchased directly from our website, under the following conditions:
• The return request must be made within 30 days of receiving the order
• Items must be unworn, unused, and unwashed
• Items must be returned in their original packaging
• Items must not show any signs of wear, damage, or alteration
Return shipping costs are the responsibility of the customer, unless the item is deemed defective or incorrect.
Once the return is received and validated, the refund will be processed within 5 to 7 business days.
4. Return shipping costs and exceptions
Return shipping costs may be covered in the following cases:
• Damaged or defective item affecting its functionality
• Incomplete order
• Incorrect item, size, or color
For these situations, the customer must contact customer service within 7 days of receiving the order.
5. Refunds
Refunds only cover the price of the product(s).
Please note:
• Initial shipping costs are not refundable
• Express or international shipping costs are not refundable
• Refunds are issued via the original payment method
6. Non-returnable items and final sales
Items purchased with:
• A promotional code
• An automatic discount
• A special offer
• A promotion
• A "Final Sale" mention
are considered final sales.
These items:
• Are not eligible for returns, exchanges, or refunds
• Are sold as is
• Cannot be returned once the order is confirmed
This provision does not limit the consumer's legal rights. If a discounted or final sale item is defective or non-compliant, it will be handled in accordance with applicable laws.
7. Contact
For any questions regarding this Return and Refund Policy:
Email: elvyadress@gmail.com
By placing an order on our site, you acknowledge that you have read and accepted this Return and Refund Policy.
We reserve the right to amend this policy at any time. Any updates will be posted on our website.
